Infinity Gadgets Refund & Shipping Policy

At Infinity Gadgets Computer Shop, we are dedicated to providing exceptional service and ensuring that every purchase meets or exceeds your expectations. To support a transparent and seamless shopping experience, this document outlines our Refund and Shipping Policy. We encourage you to review this policy carefully, and if you have any questions, our Customer Support team is here to assist.

1. General Return Policy

We offer a standard 30-day return window from the date of delivery. If more than 30 days have passed, unfortunately, we are unable to offer a refund or exchange, except under specific circumstances requiring special consideration. We highly recommend inspecting your items upon delivery to verify they meet your needs and expectations. If you believe your situation requires an exception to this policy, please reach out to us.

2. Eligibility Requirements for Returns

To qualify for a return or refund, the returned item must meet the following conditions:

2.1 Condition of the Item

1. Items must be returned in the condition in which they were received, meaning unused, undamaged, and unaltered. Items showing any signs of wear or modification may not be eligible for a full refund.
2. All original accessories, manuals, parts, and any additional components that came with the item must be included with the return. Missing parts may reduce the refund amount or affect eligibility.

2.2 Original Packaging

1. Items should be returned in their original packaging to safeguard them during the return process. Returning items in their original packaging helps protect them and improves their resale potential.
2. If items are not returned in their original packaging or if packaging is damaged, a restocking fee of up to 15% may apply. This fee covers the additional handling required to repackage or repair the item.

2.3 Proof of Purchase

1. To complete a return, you must provide a valid proof of purchase, such as a purchase receipt, invoice number, or order confirmation email.
2. Proof of purchase helps us verify the transaction and process the refund accurately.

3. How to Initiate a Return

To initiate a return, please follow these steps:

3.1 Contact Our Support Team

1. Start by contacting our Customer Support team within 30 days of receiving your item. You can reach us at infinitygadgetsdelhi@gmail.com or by calling 83685 11881, 83685 31993.
2. Have your order number, item name, and reason for the return ready. Our team will review your request and issue a Return Merchandise Authorization (RMA) number if your return is approved.

3.2 Package Your Return

1. Securely package the item to prevent any damage during shipping. Using the original packaging is recommended to maintain product safety during transit.
2. Attach the provided RMA number visibly on the package. Returns sent without an RMA number may face delays or may be returned to the sender.

3.3 Shipping the Return

1. The customer is responsible for return shipping costs unless the item is defective or the return is due to our error.
2. We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot be held liable for lost or delayed returns.

4. Refund Process

Once we receive your return, we will inspect it and notify you via email regarding the approval or denial of your refund. If approved, refunds will be processed as follows:

4.1 Processing Time

1. Refunds for eligible returns are typically processed within 7–10 business days after we receive the returned item.
2. Depending on your bank, it may take additional days for the refund to reflect in your account.

4.2 Deductions and Fees

1. Original shipping fees are non-refundable unless the return is due to a defect or error on our part.
2. A restocking fee of up to 15% may apply if items are returned in less-than-new condition or missing parts.
3. Refunds for discounted items will be based on the purchase price, not the original list price.

5. Exchanges

5.1 Exchange for the Same Item

If your item arrived damaged or defective, you may exchange it for the same model by contacting our Customer Support team within 7 days. We will cover the cost of shipping for returns and replacements of defective items.

5.2 Exchange for a Different Item

If you wish to exchange for a different item, we recommend initiating a return for a refund and then placing a new order for the replacement item. Our team can assist with any availability questions.

6. Damaged or Defective Products

If you receive a defective or damaged product, please contact us immediately.

6.1 Reporting the Issue

1. Notify Customer Support within 7 days of receiving the defective item, providing a description and photos if possible.

6.2 Replacement Process

1. We will provide a prepaid return label for defective items.
2. Once we receive the defective item, a replacement will be shipped at no additional cost.

7. Exceptions and Special Cases

Certain situations may not qualify for returns or refunds:

1. Products that show heavy use or are missing critical components may not be eligible for a refund.
2. Items returned without approval or an RMA number may be sent back to the customer.
3. In unique cases, we may make exceptions. Please contact us if you feel your situation warrants special consideration.

8. Refunds for International Orders

For international customers, returns and refunds are subject to additional considerations:

8.1 Shipping and Customs Fees

1. International return shipping is the customer’s responsibility unless the item is defective.
2. Import duties and taxes are non-refundable.

8.2 Exchange for International Orders

1. For international exchanges, please return the item and place a new order.
2. Contact Customer Support for further guidance.

9. Order Cancellations

1. You may cancel your order for a full refund if it has not yet shipped. Contact us as soon as possible.
2. For items on backorder, you may choose to wait or receive a refund.

10. Shipping Policy

10.1 Shipping Options and Fees

1. We offer various shipping options, displayed during checkout. Shipping fees vary based on location and shipping speed.
2. Free shipping may be available for specific products or during promotions. Terms and conditions apply.

10.2 Shipping Times

1. Standard domestic orders usually arrive within 3–7 business days.
2. International delivery times vary based on location and may be affected by customs processing. International customers are responsible for customs duties and taxes.

10.3 Delays and Tracking

1. Delays caused by carriers, weather, or customs are beyond our control. We will keep you updated on delays whenever possible.
2. You will receive a tracking number upon shipment to monitor your package's progress.

11. Contact Information

If you have any questions or need assistance, please contact us:

1. Email: infinitygadgetsdelhi@gmail.com
2. Phone: 83685 11881, 83685 31993
3. Business Hours: Monday–Saturday, 9:00 AM to 10:00 PM (Local Time)

Thank you for choosing Infinity Gadgets! We value your satisfaction and aim to provide an excellent shopping experience.

This policy provides clarity on our commitment to customer satisfaction, addressing potential return and shipping concerns comprehensively.